Business Services Specialist

Primary Job Function
Provide administrative support to the ANZ Electrophysiology Team reporting to the General Manager and assisting the Leadership, Sales, Education, Marketing and Capital Team teams. Responsible person for field stock management, healthcare compliance and audit.
Core Job Responsibilities

• Administrative duties to the GM, expenses management, meetings & flights.
• Provide administrative support to the Electrophysiology team.
• Support marketing-driven activities including advanced promotional material development, meeting minutes, mailers, trade stands, presentations, photocopying and binding documents, organizing catering and other administrative activities - outsourcing tasks where necessary.
• Support capital management team, service agreements, rebate agreements, evaluation agreements and MPA’s.
• Support finance with ACAS events, cross charges, flights, accommodation, meeting expenditure.
• Process invoice for ANZ team.
• Track and monitor travel and credits for the ANZ team.
• Assist with company’s internal and external audits.
• Organizing meetings including sending out invitations, agendas, booking meeting rooms, organizing catering.
• Assist with organizing customer events.
• Track and coordinate Health Care Professional documentation/forms.
• Create, monitor, and check HCP documentation for management approval.
• Liaise with HCP and staff and arrange travel, accommodation, and agenda.
• Logistic support in organizing state meetings, National Sales Conference, Mid-year Cycle Meeting, customer events including EP Fellow Symposium and Advisory Board
• Coordinate external conferencing/trade displays and liaise with convention management teams.
• Arranging flight travel and hotel accommodation as required.
• Assist with management of inventory and short dated stock.
• Unpacking, sorting, and placing items on shelves.
• Packaging and arranging delivery either local or interstate.
• Keeping storeroom in good order.
• Note: Moderate lifting required.
• Attend company sales meetings and customer events as required.
• Have a sound understanding of, and comply with, the industry (MTAA) the Abbott Code of Conduct and Company Compliance requirements.
• Monitor and update Smartek compliance system for Abbott staff.
• Knowledge of and commitment to the requirements of the Quality Management System.
• Knowledge of and commitment to Work, Health & Safety responsibilities.
• Action any other customer complaints with relevant Abbott ANZ Business Unit.
• Execute the position and Business Unit responsibilities according to applicable Abbott ANZ Standard Operating Procedures.
• Perform other related functions and responsibilities as directed by Manager.
• Management of Health Care Professionals (HCP) – Manage all aspects of the EP HCP Approval process with Business Managers.
• Understand and ensure compliance with the Business Standards and MTAA guidelines.
• Arrange and coordinate relevant training / information sessions for staff requested.
  

Minimum Experience/Training Required

• Previous experience in a similar role, preferably in a medical devices / pharmaceutical environment.
• Proficient at using Microsoft Office Suites (i.e. Word, Excel & PowerPoint). Experience with InDesign, Photoshop & Illustrator is advantageous.
• Understanding of MTAA Code of Conduct & Abbott HCP Code of Conduct.
  

Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities.
• Wellness programs.
• Discounted share options.
• Being part of an organisation reputed to be a World’s Top Employer recognized for our workplace culture that values healthy living, diversity and equal opportunity.
  

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.
In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.
We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.