CRM & Process Development Expert (f/m/d)

CRM & Process Development Expert (f/m/d)

for the site Starnberg (Percha), Germany

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Starnberg is the headquarters of the Aenova Group.

Your key responsibilities

• Own, manage and design the evolution of the CRM system to meet business needs
• Lead the development and implementation of efficient and effective CRM processes to ensure seamless customer interactions and data management
• Develop and implement training programs for Sales, Business Management and Customer Service teams to ensure they have the skills and knowledge required to effectively use the CRM system
• Collaborate with IT and other departments to ensure CRM system and processes integrate with other business systems and processes
• Monitor and report on CRM performance metrics and KPIs to ensure continuous improvement
• Build and maintain strong relationships with key stakeholders to ensure CRM system and processes are aligned with business goals
• Build and manage dashboards within the system to track and monitor relevant KPI’s
• Own data maintenance and clean up

Your profile

• Bachelor's degree in Business Administration, Computer Science or a related field
• Minimum of 5 years of experience in CRM and process development roles, preferably in a management capacity
• Strong understanding of CRM principles, processes and technologies as well as customer focus and commitment to delivering exceptional customer experience
• Experience with CRM system implementation, customization, and integration
• Excellent analytical, problem-solving, and project management skills combined with strong communication and interpersonal skills to collaborate with cross-functional teams

Your motivation

Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation!

If you have any questions, I – Melanie Rümmele / Human Resources – will be happy to help you: +49 151 57915557

Aenova Holding GmbH • Member of the Aenova Group • Berger Straße 8-10 • 82319 Starnberg (Percha), Germany