Client Services Officer

CLIENT Services Officer | Smithfield | Sydney
Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
ALS Environmental - Smithfield Site has an excellent opportunity due to growth for an experienced Client Services Officer to join our dynamic team. Reporting to the Client Services Manager as a CSO you will be responsible for the day-to-day workflow of our major clients in monitoring and managing with strong communication skills within the business and client interaction.
The Client Services Officer role within ALS Environmental includes developing existing and new business within the environmental clients. You will be required to assist and be part of a dynamic team working to strive for our clients’ requirements and client services.
The day to day

• Establish strong relationships through regular good communication skills.
• Investigate, advise and resolve client queries.
• Quotes preparation and follow up.
• Promote ALS Services Via phone, email, and onsite visits.
• Project Implementation administration
• Daily monitoring of work orders and communication with senior lab productions staff
• Ensuring adherence to clients supplied program information.
• Establishing strong relationships through regulator client interaction and face to face contact
• Actively marketing the services of laboratory through phone and face to face client contact
• Assisting and working together with client services team with tenders and quotes
• Providing technical information to customers
  

About You/The Essentials

• Adapt and be able to prioritise daily workload.
• Strong customer service focus
• Excellent verbal and written communication skills
• Good planning and organisations skills
• Demonstrated judgement and problem-solving skills.
  

Working at ALS
Our people are our most valuable asset and drive our success at ALS.
We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our Benefits Include

• Health fund discounts with Bupa
• Opportunity to salary sacrifice car costs with Autopia
• Corporate superannuation benefits with Australian Retirement Trust
• Online learning system with extensive modules of choice
• Friendly working environment with accessible management
• Influenza Vaccinations
• Opportunities to progress and develop your career within ALS, including global opportunities for suitable candidates.
  

Everyone matters.
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Eligibility
To be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
How To Apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.