Tech Support & Service Engineer (M/F/D)

The Opportunity:
Avantor is looking for a commercially astute Technical Support & Service Engineer to inspect, troubleshoot, support, repair, configure, calibrate, evaluate, and verify the performance of medical & laboratory devices.
This role will be a full-time position based out of our MESM, Chorley, site. You will be responsible for resolving technical issues as they arise, ensuring appropriate, and deliverable, strategies are developed & actively communicated.
If you are an experienced technical engineer with strong customer service skills, and you are looking for a dynamic and rewarding role, then this could be the perfect opportunity for you. If you want to be part of a great, technical team that solves the world’s most complex challenges – let’s talk!
The team
Avantor’s MESM Engineering is part of a team of 11 engineering specialists that are trusted in providing mission - critical products and services to customers in the biopharma, healthcare, education & government as well as advanced technologies & applied materials industries.
What We’re Looking For

• Education: A minimum HNC or equivalent professional qualification in Engineering is preferred
• Experience: 3 years + of relevant experience of IV Therapy & associated devices, or experience working with capital medical equipment working in the healthcare sector
• Project management experience is highly preferred
• Lean, Kaizen & 6S highly desirable, to continually improve processes by seeking ways to eliminate and reduce waste
• Knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design
• High-level technical and problem-solving skills with a thorough understanding of the relevant technology
• Results-oriented, energetic, self-motivated, and a dedicated team player
• Effective communication (verbal and written), presentation skills and ability to work collaboratively as a team player.
• Ability to build relationships with customers with the tact and diplomacy required to deal with customers in stressful situations and provide confident assurance.
• Collaboration tool: Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
  

How You Will Thrive And Create An Impact
Day to day responsibilities:

• Responds to customers’ complex technical inquiries (via telephone, email, and live chat) pertaining to the company’s product lines
• To carry out day-to-day: Performance Assurance / Quality Control (PA / QC) inspections, scheduled maintenance, electrical safety testing (IEC60601-1 / IEC 62353 / AAMI/IEC/EN), operational verification procedures (OVP), Repair & / or calibrate complex and intricate biomedical (medical devices), laboratory & pharmaceutical products
• Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations & any customer concerns
• Maintain expertise through ongoing training & education.
• Responsible for ensuring all service documentation is completed, timely & accurately by maintaining the accuracy & integrity of the company ERP system to include the following: inventory, service history, documented results & relevant transactions
• Accountable for the management & stock control of spare parts inventory & minimum level of certain products held in finished goods
• Responds to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA
• Assist with special projects as assigned
• Research technical documents, reviews product specification and utilizes resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers
• Triages and resolves internal / external customers’ technical issues related to quality, applications, products, and delivery systems
• Participates in designing/improving information collection and archiving
• processes with other departments including but not limited to Marketing, Sales, and Quality Assurance
• Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes
  

Further Information:

• Competitive salary
• Annual Bonus
• Private Healthcare and Dental
• Pension contributions
• 25 days paid holiday + birthday off
• Bank Holidays
  

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.