Bilingual Field Case Manager (Ontario)

Hiring By - Biostaffic



Job Highlights

Not Disclosed

Mid-Senior level

Posted 4 months ago
Job details
Job Details
At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.
Your future starts here
We are looking for an engaged individual to take on the role of Field Case Manager. This role is responsible for undertaking the management of specific cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. The Field Case Manager is responsible for overall management of their patient cases and acts as a one point of contact to their assigned health care providers.
How You Will Make An Impact
  • Be responsible for the entire coordination of the patient journey;
  • Occasional travel for on-site clinic visits;
  • Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program;
  • Establishing and maintaining a strong, trusting relationship with assigned clinics and physicians including site visits;
  • Acting as the main resource for NavieGo to request missing or additional information from respective physician offices, pharmacies, and/or other Health Care providers;
  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
  • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to assist a patient in their journey on treatment;
  • Coordinate documents, submissions and all related paperwork to insurance companies and public funding programs;
  • Coordinate clinic appointments and drug deliveries within timelines;
  • Foster and build relationships with patients and key health care providers;
  • Implement best practices as required in an effort to maximize a patient's access to drug coverage;
  • Coordinate with pharmacy processes required once funding has been obtained;
  • Apply an in-depth knowledge of public / private funding systems; and
  • Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST.
What You’ll Bring To Our Team
  • Bilingualism - English/French - is a requirement;
  • Registered Nurse or Registered Practical Nurse designation and current provincial licensing is an asset;
  • Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
  • Minimum of 2 years’ experience in customer/client service and health care reimbursement experience;
  • Strong proficiency in Microsoft and Google applications (Google apps, Word, Excel);
  • Professional/courteous/efficient telephone manner;
  • Proven ability to organize time, set priorities, and multi-task in order to meet various competing work deadlines;
  • Strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Ability to resolve issues effectively and efficiently;
  • Critical thinking and problem solving abilities;
  • Able to work rotating shifts Monday through Friday, supporting various regions of Canada.
With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.
Job Status: Full Time, Permanent
Job Location: Ontario
Application Deadline: March 15, 2024
Our commitment to our team, our patients, and our community
As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.
We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at
Let’s Talk
If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #BestTeam

Benefits Offered?

  • No

Bonus Offered?

  • No

Travel Required?

  • No


  • Canada


  • Mid-Senior level

Global Experience Needed?

  • No

Specialized Experience Needed?

  • No

Apply before:

  • Apr 15, 2024
Company Overview
BioScript Solutions
BioScript Solutions

Current Openings: 0

BioScript Solutions® is committed to helping patients with chronic health conditions and illnesses achieve the best possible health outcomes. With our total care approach, we simplify access to complex drug therapies and deliver full-service specialty care solutions at every stage of the patients’ treatment journey ― from our third-party logistics operations and wholesale distribution to our infusion clinics, pharmacies and patient support programs that serve thousands of Canadians coast-to-coast every year.
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