Pharmacy Manager - Clicks Newcastle Mall

Hiring By - Biostaffic



Job Highlights

Not Disclosed

Mid-Senior level

Posted 4 months ago
Job details
Listing reference: click_016146
Listing status: Online
Apply by: 6 March 2024
Position summary
Industry: Wholesale & Retail Trade
Job category: Pharmaceutic
Location: Newcastle
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job Description
Job Purpose:
  • To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives
  • To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
  • To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
  • To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
  • To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
  • To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
  • To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
  • To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
  • To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum Requirements
Education and Experience Requirements:
  • Essential: Registered Pharmacist with SAPC
  • Essential: Minimum 2 years’ experience post community service year
  • Essential: Minimum 1 year People Management experience
  • Essential: Registration with SAPC as the Responsible Pharmacist
  • Desirable: Retail Pharmacy experience
  • Desirable: Unisolv experience
Job Knowledge And Skills Required
  • SAPC and relevant legal knowledge
  • Ethical working practice and compliance
  • Knowledge of stock, cost, risk and compliance management procedures
  • Knowledge of patient care, professional counselling
  • Knowledge of customer service excellence
  • Knowledge of labor legislation and IR practices
  • Sound understanding and application of financial management principles
  • Knowledge of competency based interviewing
  • Sound managerial, tutorship and coaching skills
  • Results and target driven
  • Planning and organising skills
  • Problem-solving skills
  • Strong customer orientation
  • Interpersonal skills (Customer service orientation and effective patient care)
  • Computer literacy
  • Strong financial acumen
Essential Competencies
  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Planning and Organising
  • Relating and networking
  • Following instructions and Procedures
  • Coping with Pressures and Setbacks
  • Entrepreneurial and Commercial Thinking
  • Working with people
  • Adhering to Principles and Values
Contractual Hours
  • 45hrs 6days
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity.

Benefits Offered?

  • No

Bonus Offered?

  • No

Travel Required?

  • No


  • Australia


  • Mid-Senior level

Global Experience Needed?

  • No

Specialized Experience Needed?

  • No

Apply before:

  • Apr 15, 2024
Company Overview
Clicks Group
Clicks Group

Current Openings: 0

As a leader in the healthcare market, Clicks Group is committed to increasing access to affordable primary healthcare for all South Africans through its Clicks Retail pharmacy, pharmaceutical wholesale and distribution businesses. Founded nearly 55 years ago in 1968, Clicks Group is the country’s leading health, beauty and wellness retailer and the largest retail pharmacy chain, with an expanding network of over 850 stores and 670 pharmacies supported by a growing omni channel presence. UPD is the country’s leading full-range pharmaceutical wholesaler and distributer, providing the distribution capability for the group’s healthcare strategy. Listed on the JSE since 1996, Clicks Group’s sustained financial performance and growth in shareholder value has seen the group included in the FTSE/JSE Top 40 Index for the past six years. We care about and contribute to the wellbeing of people, the environment and communities. We are passionate about leading innovation within the unique attributes of our Group. Our focus on a clear vision and growth strategy provides our people with unlimited opportunities. Our Group’s talent strategy is to employ customer-centric people with a confident, ‘can do’ attitude, who are committed and professional. This strategy is underpinned by our employees and our Group values: ‣ We are truly passionate about our customers. ‣ We believe in integrity, honesty and openness. ‣ We cultivate understanding through respect and dialogue. ‣ We are disciplined in our approach. ‣ We deliver on our goals.
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