Responsable Applicatif SAP CS (H/F)

Are you passionate about transforming and shaping leading organizations? Do you enjoy providing solutions to complex business problems for opportunities requiring in depth functional knowledge and organizational objectives?
We are hiring an Application Manager to join a SAP AMS program for a large pharmaceutical client, focused on SAP Customer Service domain. This role is located in Lyon area and offers hybrid work ( mix of onsite in client’s office and home office)
Your Key Responsibilities Will Be

• Advise and be a guardian for business & functional background of the SAP CS and SAP SD applications
• Work with business leaders and key users, understand, prioritize and translate requirements into functional specifications.
• Focus on L3 support and maintenance activities and enhancements projects for SAP solutions : play a key role on both monitoring ticketing (incident/problem) and non-ticketing activities (demand pipeline/development, ALM, CSI, evolutive maintenance, tech watch, …
• Be responsible for system architecture principles (interfaces, databases, security, etc.), design and implement scalable and efficient applications for the domain
• Bring best practices and market insights on the apps / business process
• Coach the offshore team to upskill L1/L2 team and reduce ticketing activities volume,
• Contribute to proposals and articulate the benefits for enhancements and new projects to business and client service manager.
• Contribute to the solutioning of technical proposals with Offshore Delivery Manager and Global Delivery manager
  

What experience are we looking for?

• Deep Customer Service domain knowledge : repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
• Extensive knowledge of Service work orders and integration throughout repairs process
• Proven capacity to work as part of a global “Managed services” engagement, and be the voice of Business domain for Customer Support functionalities.
• Previous experience in managing support activities and escalations (major incident resolution, customer complaints, etc.) and interface with offshore teams.
• “Pre-sales” and “Solutioning” background on SAP projects to build offer and proposals with value-adds for business.
• Good communication and interpersonal skills
• Good to have : Hands-on experience on SAP for customization on SAP CS ans SAP SD, Life Science regulatory knowledge
• Native french speaker - Fluent in English
  

You define yourself as positive, determined, confident and resourceful in the face of challenges, join our successful SAP team and Life science teams and grow with us !
Please Send your CV in english and let's plan a video – interview. At Cognizant, we embrace diversity. We believe it’s what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.
#Manager #Hybrid #Salesforce #CustomerService #SAP CS #SAP SD
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 22 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.