Customer Service Specialist - Diabetes Technical Support

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):
AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. AMSL and NZMS currently operate 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.
Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.
Description Of Role
In this role, you are responsible for providing our customers with accurate and efficient technical support, compassion and an overall positive experience with our team and products.
Key Responsibilities/Essential Duties

• Achieve a comprehensive knowledge of Diabetes and all products that we support.
• Communicate technical information to customers about our products including troubleshooting steps to resolve technical issues they experience.
• Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or email.
• Document all customer contact and actions into CRM and internal systems.
• Complete and submit complaints to manufacturers.
• Always go the extra mile to maintain the company’s values and reputation for providing exceptional customer support.
  

Candidate Requirements

• Qualifications and previous experience not required, however experience or studies within the medical industry is preferred.
• Proficient understanding of the latest technology such as Apps, Smart Watches and can navigate through major smart phone models.
• Maintain a positive attitude to work, genuine enjoyment and satisfaction from helping people.
• Ability to build strong relationships with customers, peers and colleagues and flexibility to adapt within a fast-paced growing environment.
• Understand the importance of our roles in improving the lives of those living with Diabetes.
• Shift Days & Hours: Tuesday to Saturday - 3pm to 11pm
  

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