Service Engineer - London & South East

At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives.
Are you looking for an inspiring career? You just found it.
Service Engineer, SWP – London & South East
We are looking for a Service Engineer to contribute towards our Surgical Workplaces Service team.
You will have the opportunity to make a difference by effectively carrying out routine service, testing and repair on a range of Getinge's medical equipment in hospitals and facilities across London & South East.
You will maintain good customer relations by demonstrating a professional approach to work and you will collaborate with colleagues, to share, build together and meet our goals.
Day To Day Responsibilities

• To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
• To carry out mechanical servicing of equipment.
• To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
• To carry out electrical/mechanical fault finding of equipment.
• To carry out calibration of equipment, where necessary.
• To maintain adequate stock levels of spare parts, completing stock checks when required.
• To produce quality documentation for submission to the customer.
• To maintain regular communication with the internal Service Department.
• To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
• To ensure that correct returns and non-conformance report procedures are followed.
• To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
• To ensure safe and tidy working including use of protective footwear, work wear and PPE where required for local site working rules.
• To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
• To provide sales leads to Service/Sales Manager
• To provide out of hours stand by cover, on a rota basis, in order to accommodate the needs of our customers.
• To produce written reports, as and when required/requested.
• To submit accurately completed expense claim forms, with supportive documentation, on time.
• To maintain telephone contact with the office on a regular basis and with line supervisor.
• To assist the team members as and when required/requested.
• To undertake any other duties as and when required.
  

Quality System Duties And Responsibilities

• To observe the company rules for employees.
• To read and comply with current relevant legislative documentation.
• To observe the company policy on Health & Safety at Work.
• To observe the company policy and procedures on Quality Management Systems.
• To co-operate readily, politely and amicably with other company personnel.
  

Who You Are
At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!
Knowledge/Skills/Experience
Qualifications:

• Minimum City & Guilds Levels 1 & 2 or an equivalent qualification in electrical and/or mechanical engineering.
• CSCS (Service & Facilities) HVACR Skills Card.
• HTM2030 or HTM2010 certification (desirable)
  

Knowledge/experience

• Previous knowledge and experience of service/testing autoclaves and/or washers to the appropriate standards.
• Previous experience in a maintenance environment, ideally within a medical, pharmaceutical or other process industry.
  

Personal Qualities

• Self-motivated.
• Flexible and able to adapt under pressure in a dynamic and changing environment.
• Genuine interest in people and be able to deal with customers in a friendly manner.
  

Special Features/Conditions

• UK Requirements: Eligibility to work in the UK (essential).
• Driving Licence: Required to hold a valid UK driver’s licence (essential).
• Travel: Ability to travel within the UK with overnight stays (when required).
• Travel: Ability to attend occasional overseas training courses (when required).
  

To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80% to visit customer sites and company offices as necessary.
Our Benefits
We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.
About Us 
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. 
If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.