Customer Service Representative

Hiring By - Biostaffic

 BioPharma

Australia

Job Highlights

Not Disclosed

Mid-Senior level

Posted 4 months ago
Job details
Benefits
  • Global diagnostics company
  • $38-40 per hour
  • Macquarie Park location, onsite parking and close to transport links
  • Onsite Barista
  • WFH 1 day per week
  • 6 month contraction, possibility of extension - ASAP start
About the company
Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
About The Opportunity
In your new customer service role you will report directly to the customer service team leader, working as part of a team of four customer service representatives.  You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
Duties
  • Answer email and phone enquiries in a timely manner
  • Ensure complaints and queries are resolved quickly and expertly, and escalated when required
  • Provide a high level of Customer Service
  • Order fulfillment using SAP
  • Stock allocation
  • Liaise with internal & external stakeholders including Logistics & 3PL
  • Manage backorders and open orders
Skills and Experience
  • Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation
  • Strong communication skills
  • SAP knowledge desirable
  • Strong attention to detail and multi-tasking ability
  • Empathetic and professional interpersonal skills
Culture
A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. 
How To Apply
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523for a confidential discussion.
About Us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

Benefits Offered?

  • No

Bonus Offered?

  • No

Travel Required?

  • No

Location:

  • Australia

Experience:

  • Mid-Senior level

Global Experience Needed?

  • No

Specialized Experience Needed?

  • No

Apply before:

  • Apr 15, 2024
Company Overview
Healthcare Professionals Group
Healthcare Professionals Group

Current Openings: 0

Our recruitment focus includes all areas of healthcare: public and private hospitals, government departments, multi-national healthcare organisations (biotechnology, medical devices, pharmaceutical, scientific), health insurance funds, medical, diagnostic and imaging facilities and aged care providers and residential facilities. We have grown significantly over the years and have an established platform of people, processes, infrastructure and specialised knowledge. Through this we have developed extensive networks within specialised areas and access to a wide range of candidates and employment opportunities. Key Benefits of working with us: 1. Healthcare Expertise: We are healthcare experts. A 25 year established track record in healthcare recruitment; extensive in-house healthcare training; and consultants and senior managers with healthcare qualifications and many years of healthcare recruitment experience means that we understand the healthcare sector and can optimally represent candidates and employers. 2. Comprehensive Niche: We provide a comprehensive service. We work across all roles, at all levels, in healthcare organisations including Administration; Aged Care; Allied Health; Clinical Research; Community Services; Dental; Engineering; Executive; Finance; General Practice; Health Economics & Market Access; Human Resources; IT; Learning & Development; Legal & Compliance; Medical Affairs; Medical Imaging; Medical Specialties; Nursing; Operations; Psychology, Counselling & Social Work; Regulatory & Quality; Sales & Marketing; and Scientific. Through combining generalist and specialist business models we have a broad healthcare reach, with a targeted, specialised candidate and employer focus. 3. Extensive Networks: We have extensive networks and these provide the platform for reaching large numbers of candidates and employers. The extensive networks which are developed provide access to a wide range of candidates and employment opportunities.
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