Director, Intelligence

About Klick Health
Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
At Klick we believe Intelligence is not a standalone capability, but rather is core to all of our strategic thinking, which is why Intelligence is integrated into our cutting edge Strategy practice. It is our belief that there are many different kinds of strategists including our Director, Intelligence. In this role you will bring a unique data expertise to strategic decision making. You will get to be a part of strategic business conversations, define custom solutions to key business challenges, and support the development of innovative data solutions to drive differentiation at our agency and within the health industry as a whole. Each day in this role is different. Working on some of the most challenging problems clients face alongside experts from various crafts, you’ll be exposed to unprecedented learning and the opportunity to make an impact on a daily basis. The Director, Intelligence is a key member of a team redefining how data is used within a healthcare agency. At Klick we are committed to leveraging intelligence proactively to uncover business opportunities, hone our understanding and ability to connect with our audience in meaningful ways, and enhance the impact our clients have with their go to market strategies.
This role creates value for clients through unique and advanced uses of data and design thinking to inform strategic hypotheses and solutions. You will be instrumental in driving data-driven strategies and recommendations across various critical areas, including:

• Market Intelligence
• Commercial Analytics
• Sales Operations and Targeting Strategies-
• Go-to-market Strategy
• AI Strategy
• Customer Experience and Excellence
  

Day-to-day skills required:
Your skills are based on a blend of knowledge and experience with health data, consumer data, and business strategy. You are deeply familiar with many traditional data sources but also think outside the box when it comes to leveraging data and data technology in the healthcare space. This includes:

• Healthcare commercial and clinical data sources (IQVIA, Symphony, Komodo, Optum, etc)
• Broad consumer and retail data sets (Nielsens, IRI etc)
  

You are experienced in helping clients to think about new solutions to ongoing challenges being faced in the industry. This includes:

• Sales operations and field force analytics in Pharmaceutical/OTC/CPG settings
• Sales force sizing, call planning, sales targeting, territory alignment, incentive compensation etc
• Understanding of AI/ML and advanced analytics applications
• Targeting and segmentation strategy, marketing and activation strategies
  

You are someone that relishes the process of iterative, hypothesis-driven problem solving and brings structured thinking in ambiguous settings to the fore. This includes:

• Ability to convey complex data findings to non-technical stakeholders.
• Creative problem solving skills with a passion for innovation
• Proven ability to thrive in an entrepreneurial environment
  

Your passion for data combined with your strong communication skills will support thought leadership throughout the agency. This includes:

• Strong written and verbal communication skills
• Experience developing POVs, published articles, public speaking events
  

Qualifications/Experience

• Bachelor's/Master’s degree in business, life sciences, engineering or a related field.
• Proven experience of 3-5 years in biopharma consulting/sales & marketing/commercial analytics/sales operations or related roles.
• Working knowledge of data analysis tools (e.g., SQL/Python/R) and data visualization tools (e.g., Tableau, Power BI) is a plus- Demonstrated ability to turn data into actionable insights and strategies.
• Previous experience in AI strategy or customer experience enhancement is a plus.
• Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
  

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.