Sr. Patient Services Specialist, Manitoba, CA

Hiring By - Biostaffic



Job Highlights

Not Disclosed

Entry level

Posted 4 months ago
Job details
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Job Summary
The Sr. Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to introduce certain therapies in adults and explore and obtain coverage for the prescribed medication. The role involves understanding and adherence to corporate, divisional, departmental and program specific standard operating procedures.
Location: Manitoba, Canada
Specific Responsibilities
  • Act as the main point of contact for the program, doctors and the injection clinics.
  • Be the subject matter expert for the prescribed medication and introduce this therapy to other clinics
  • Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
  • Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
  • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
  • Process data entry activities of pertinent information received at different points of contact during the delivery of program services
  • Provide answers to general inquiry calls submitted via telephone, web-based platforms or in person, on program services, disease state or product related questions, based on information provided as part of the program materials
  • Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
  • Liaise with physicians’ offices, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians
  • Receive, record and report Adverse Events, as per program working instructions
  • Perform Pharmacovigilance surveillance activities
  • Coordinate program activities and interdisciplinary interactions and work directly with clinics to provide support and ongoing collaboration for delivery of program services
  • Have expertise in one or more job functions within Patient Services group, mentoring, training and monitoring that area of responsibility
  • Participate in quality monitoring of services delivered, as assigned by departmental Manager
  • Other duties as assigned
General Responsibilities
  • Adhere to professional standards as prescribed by the professional associations and McKesson as applicable
  • Participate and assist in departmental continuous improvement activities related to process, quality, training
  • Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
  • Assist with reviews of aggregate data to identify program trends and communicate these trends appropriately
  • Maintain program data accuracy through review of program documentation for completeness and consistency
Minimum Qualifications
  • The incumbent must reside in the Province of Manitoba, Canada
  • Nursing degree or equivalent
  • Registered and in good standing with the College of Nurses of British Columbia
  • Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel
Key Competencies
  • Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge
  • Understanding and compliance with corporate, divisional, departmental and program specific standard operating procedures
  • Demonstrated ability to communicate efficiently and in an empathetic manner over the phone and in person
  • Experience in the healthcare industry including, but not limited to medical claims, insurance verification, pharmacy and/or pharmaceutical manufacturers is preferable.
  • Navigates quickly and effectively to resolve problems and obstacles, even when complex and unique circumstances occur; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them
  • Excellent customer service skills in dealing with patients, physicians, and other clients
  • Able to work independently and make appropriate decisions
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$44,000 - $73,300
McKesson is an Equal Opportunity employer.
The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.
The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.
McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.
The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.
Current employees must apply through internal career site.
Join us at McKesson!

Benefits Offered?

  • No

Bonus Offered?

  • No

Travel Required?

  • No


  • Canada


  • Entry level

Global Experience Needed?

  • No

Specialized Experience Needed?

  • No

Apply before:

  • Apr 12, 2024
Company Overview

Current Openings: 0

Welcome to the official LinkedIn page for McKesson Corporation. We're an impact-driven healthcare organization dedicated to “Advancing Health Outcomes For All.” As a global healthcare company, we touch virtually every aspect of health. Our leaders empower our people to lead with a growth mindset and deliver excellence for our customers, partners, and the wellbeing of people, everywhere. We work with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products and services that make quality care more accessible and affordable. Delivering better health outcomes for our employees, our communities, and our environment. Every day, we strive to inspire and enable people to reach their full potential. To learn more about how #TeamMckesson helps improve care in every setting, visit:
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