Content Operations Manager

Content Operations Manager

Hybrid role: London or Basildon, Essex (3 days office/2 days home per week)

Salary: Competitive + Benefits + Bonus

If you are an agile, committed, and innovative marketing professional with experience of content production in the pharmaceutical sphere, then we want to hear from you!

Join us to help improve peoples' lives and make healthcare better for everyone!

Why Pharmanovia?

Pharmanovia is a dynamic, fast-growing international pharmaceutical company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines.

Our core behaviours are:

• We act decisively but we never compromise on quality.
• We keep our promises and do as we say.
• We value our heritage and foster an entrepreneurial spirit.
• We reinvest in our future - in our products, our brands, and our people.
• We give back to our communities.

Since its inception in 2013, Pharmanovia has grown consistently year on year, focusing on delivering high-quality branded prescription medicines to patients, prescribers, and healthcare providers across the world. Our growth has enabled the company to reinvest in its products, brands, people, and to give back to its communities. A people business with a strong, supportive culture that encourages innovation and entrepreneurial spirit, our team comprises over 300 employees and 29 nationalities, operating from offices in the UK, Denmark, Netherlands, Switzerland, U.A.E., India, Singapore, Italy, Spain, and South Korea.

We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines. We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce.

Pharmanovia's therapeutic areas include Cardiovascular, Oncology, Endocrinology and Neurology.

About the role:

In this role you will support the timely and efficient production of all our global promotional and non-promotional materials in support of all our products and business objectives. You will also be pivotal in assisting local commercial teams in the translation, approval and localisation of approved global materials.

A real team player, you will work collaboratively within the Digital Marketing team, Strategic Marketing, Medical and Commercial teams globally and locally and external partners to ensure that content is produced on time and on budget, it is of high quality and optimised for channel and target audience.

You will be committed to meeting the highest editorial standards and compliance, with a keen eye for detail and excellent time and project management skills to reach targets and deadlines. You will be dealing with multiple projects, often with conflicting and changing deadlines.

You should be comfortable drafting and editing awesome creative briefs, editing copy, preparing metadata, where necessary design materials, allocate and liaising with internal and external resources and agencies and generally collaborating across the business to get materials delivered, used and optimised.

Taking full ownership of our content operations, you will be responsible for ensuring all forms of content, including human and AI-generated content, are optimised for conversions and aligned with our brand mission and to brief objectives.

You will need experience of using publishing software and digital asset management platforms.

You need to be a great communicator to keep all stakeholders involved and up to date on their projects and being able to optimise resource allocation to meet deadlines and delivery on objectives. Curious in testing new formats and channels to produce impactful content, the role requires experience of content production and review process in the pharmaceutical sector.

Data driven and creative, you will be able to manage projects effectively.

Main responsibilities & duties:

• Project manage the creation of impactful materials, including but not limited to emails, detail aids (IVAs), websites, social media, patients' leaflets and materials, banners, iPDFs, leave pieces, conference materials and much more for multiple products
• Ownership and continued improvement of our editorial and content operations processes, ensuring Standard Operating Procedures (SOPs) and best practice documentation is enforced and continually maintained/optimised
• Manage content production schedules and deadlines, ensuring timely delivery of high-quality content.
• Lead in driving risk mitigation by identifying and communicating quality, budget, and timeline impacts
• Structure and co-ordinate internal and external status/ touchpoints- fostering effective communication and collaboration across teams to improve content production
• Support a cross-functional team to maximise quality, output, and conversion and engagement rates from our content operations
• Ensure all published content is systematically reviewed and optimised for accuracy, engagement - ensuring quality, productivity, and cost optimisation.
• Lead on exploring new and intuitive ways to surface content to target audiences
• Be the internal points of contact for our global and local teams on content production
• Work with the Director of Digital Marketing in supporting the accessibility and adopting of materials produced by the content operations
• In collaboration with the global Strategic Marketing team, source, contract, brief and manage freelancers and agencies
• Represent the Digital Marketing team within the wider business, ensuring each department has the knowledge they need to succeed and ensuring any training materials on processes on content production are adequately created and disseminated

About you:

Candidates with at least 2 years' experience in project management or content operations, within pharmaceutical/healthcare marketing, are likely to have the skills required to be successful in this role. We are also looking for:

• Bachelor's degree in Communications, Marketing, Business, Design, or a related field
• Project Management qualifications desirable
• Great IT skills including full MS Office package
• Proven experience with design tools (Adobe CS, Canva, etc)
• Experience in digital and print content design and production
• Experience using data and metrics to drive improvements
• Proven ability to work cross functionally with tech and non-tech teams
• Experience building process, project management and schedules
• Experience using Digital Asset Management and Content Management systems
• Strong design and editing skills
• Willingness to learn and adapt to new technologies
• Highly organised with strong problem solving skills
• Strong attention to detail and ability to work to tight deadlines
• Experienced in leading and managing teams of editors/writers/content creators and designers
• Proactive, can-do attitude, with the ability to work independently as well as part of a team
• Excellent professional communication skills, both written and verbal

What we offer:

We offer a competitive salary plus bonus and rewards package including holiday, health & wellbeing program, employee recognition awards, social events, pension scheme and hybrid working.

By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.