Field Force Effectiveness Director

Hiring By - Biostaffic


Community of Madrid - Spain

Job Highlights

Not Disclosed

Posted 4 months ago
Job details
Field Force Effectiveness Director
at Kyowa Kirin International plc
At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.
This role can be based in the UK, Portugal, Spain, Germany or France
The Field Force Effectiveness Director plays a pivotal role in delivery of customer experience strategy and is responsible for Field force optimisation and associated technologies. Responsibilities include developing, implementing and maintenance of strategies to enhance efficiency, productivity and overall effectiveness of the ‘non- medical’ customer facing model. The role will shape how our customer model delivers value to customers in the form of operating model design, capability building, and operational excellence.
Key Responsibilities:
  • Define and execute a customer-focused operational strategy aligning with broader business goals.
  • Collaborate with cross-functional teams, identifying areas for improvement, developing interventions and processes which support KKI strategy.
  • Engage with senior business owners and stakeholders (CGM’s and Franchise) to support an performance culture and identify capability interventions at cluster and regional levels.
  • Utilise data and analytics to identify opportunities, and areas for improvement across customer KKI’s facing teams.
  • Provide external Industry benchmarks and insight to continuously evolve customer facing model.
  • Ensure excellence in field force sizing, customer profiling, targeting and setting field bonus plans.
  • Maintain core field excellence capabilities and customer experience focus, through evaluation and expectation setting around Value Engagement model, and Value Opportunity planning and PJD field coaching.
  • Collaborate with Omni-channel Director and Digital Directors to support and develop omni-channel approach and customer satisfaction measurement.
  • Communicate effectively with key stakeholders, providing updates on Customer engagement effectiveness initiatives and their impact.
  • Review performance metrics to identify areas of need to design and deliver training programs ensuring compliance with industry regulations.
  • Manage training Vendor and partners to evaluate and deliver industry leading field capability solutions.
  • Foster strong collaboration with medical affairs, regulatory affairs, marketing, and other relevant departments to ensure alignment of strategies with the KKI’s goals.
  • Degree or equivalent qualification.
  • Cross-functional team leadership in matrix organisations.
  • Background in Field force enablement technologies, CRM management and harmonisation.
  • Track record in national-level Commercial Operations and Customer Excellence Strategy.
  • Experience in segmentation, targeting, and incentive planning.
  • Proficiency in digital strategies and omnichannel implementation.
  • Project and vendor management skills.
  • Effective people management and mentoring.
  • Significant commercial pharma project management experience.
  • Knowledge in relevant therapeutic areas (e.g., Haematology, Oncology, Rare Disease).

Benefits Offered?

  • No

Bonus Offered?

  • No

Travel Required?

  • No


  • Community of Madrid - Spain

Global Experience Needed?

  • No

Specialized Experience Needed?

  • No

Apply before:

  • Apr 12, 2024
Company Overview
Kyowa Kirin International Plc.
Kyowa Kirin International Plc.

Current Openings: 0

At Kyowa Kirin International (KKI), commitment to life is at our core. We strive to answer the unmet medical needs of patients, their families, and the medical professionals who care for them. With more than 700 people focused on this purpose, we are a rapidly growing specialty biopharmaceutical company, engaged in the development and commercialisation of innovative medicines in the therapy areas of oncology, nephrology and central nervous system (CNS) across Europe and the Middle East. KKI, headquartered in Marlow, England, and Galashiels, Scotland, is owned by Kyowa Kirin Co., Ltd (KKC), of Japan. Founded in 1949, KKC has a successful track record in Japan and has expanded globally. Our history of innovation is built on a strong legacy of scientific discovery and fostering collaborations that accelerate the delivery of innovative medicines to patients. Grounded in our expertise in antibody engineering, we continue to investigate new molecules with the potential to contribute to the future of healthcare and make a difference in the lives of patients. At KKI, it is our people who have helped make a real difference to our success. Working together, our employees excel in achieving results quickly and effectively, bringing diverse and unique viewpoints to the company to achieve our vision. Our passion and energy around our core values of commitment to life, innovation, integrity and teamwork help ensure that every day, each of us is focused on not just making medicines, but also making people smile. With our strong legacy and exciting future, KKI is looking for great people to join our team and support our commitment to life.
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